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Returns

Free returns guaranteed

You can always change your mind on intimissimi.com: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them free of charge. You'll be refunded in no time via the payment method you originally used to make your purchase.
You have up to 14 days from when you receive the goods to change your mind.

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How to return goods

Order from intimissimi.com, try the goods on and if you're not sure about something you can return them free of charge.
In just a few clicks you can return your order or part of it:

  • Go to Order Status, or your My Intimissimi page
  • ‐ Fill in the Online Returns Form
  • ‐ Book the express courier to collect the package from your chosen address. Intimissimi will pay for the return costs to our warehouse in Verona
  • ‐ Delivery will be by express courier and insured to the value of the transported goods
  • ‐ Remember: the products returned must be sent back to the Vendor in a single shipment.
  • ‐ You'll be refunded within 30 days via the same payment method you used to make your purchase.

Remember you have up to 14 days from delivery to change your mind and make your return request.
Please see our returns policy under clause 8 of the Conditions of Sale for more information.

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